We take all of our patient's comments very seriously and we encourage patients to tell us if they think we can improve our service.

Any initial complaints regarding the practice should be raised with either the reception team or the dentist who provided the treatment. If the explanation from this is not satisfactory then your complaint can be put in writing to the practice manager. The practice manager will acknowledge your complaint within 7 working days and if necessary advise of any further action that will be taken regarding your complaint. If an investigation has to take place, you will be advised of this and provided with a schedule as to when a possible solution can be expected.

We hope to solve all of our complaints in house, but if this is not the case then issues can be taken to the local health authority.